---
title: "Order placed with the wrong email address"
shortDescription: Change the email on a customer's order after a checkout typo, even after it ships, so resent confirmations and download emails reach them.
articleType: Troubleshooting
primaryTopic: change-order-email
categories:
  - Orders
tags:
  - order-email
  - wrong-email
  - change-order-email
  - email-typo
  - order-confirmation
  - digital-downloads
  - customer-self-service
  - order-management
tasks:
  - Change customer order email
  - Fix an email typo at checkout
  - Help a customer who used the wrong email
  - Resolve a missing order confirmation
  - Resolve a missing digital download
  - Let a customer correct their order email
terms:
  - customer used the wrong email
  - wrong email address
  - email typo at checkout
  - change customer order email
  - change order email
  - update order email
  - wrong email on order
  - misspelled email
  - missing confirmation
  - missing order confirmation email
  - missing digital download
  - download email not received
  - resend order confirmation
  - resend download email
  - confirmation email in spam
labels:
  - orders
  - order-email
  - digital-downloads
  - customer-support
contextString: Applies to shop orders. Creators with access to edit orders can change the order email; customers can correct it when they can access their order.
breadcrumbPath: "Frequently asked questions > Shipping & orders > Order placed with the wrong email address"
relatedModules: []
last_updated: '2026-10-22'
path: frequently-asked-questions/shipping-and-orders/order-placed-with-wrong-email-address
---

# Order placed with the wrong email address

Creators with access to edit orders can change the email on a customer's order from the Fourthwall dashboard, even after the order ships. Customers who can access their order can correct the email themselves too.

## How to change the email on a customer's order

The email on a customer's order can be changed in the Fourthwall dashboard by any creator with access to edit orders:

1. Go to [**Orders**](https://admin.fourthwall.com/?redirectPath=/contributions/orders/) in your dashboard.
2. Open the order.
3. Click **Edit**.
4. In the **Edit email address** dialog, enter the correct address in **Email**.
5. Click **Update email address**.

## My customer didn't get their order confirmation email. What should I do?

1. Ask your customer to check their spam folder and, in Gmail, the **Promotions** tab. That's where a missing confirmation usually turns up.
2. Open the order in [**Orders**](https://admin.fourthwall.com/?redirectPath=/contributions/orders/) and check the email address on it. If it has a typo, correct it with the steps above.
3. To send the confirmation again, click **Resend email** under the most recent confirmation email entry in the order's timeline (**Order confirmation email sent to** or **Confirmation email resent to**).
4. If the resent email still doesn't arrive, email [support@fourthwall.com](mailto:support@fourthwall.com) with the order number and the customer's email address.

## Can I change the order email after the order ships?

Yes, the order email can still be changed after the order ships. Order email changes have different restrictions from shipping address and item changes.

## When can't the order email be changed?

The order email can't be changed when the order is cancelled, abandoned or failed. The order email also can't be changed once the order's personal data has been removed.

## Can customers fix their own order email?

Yes, customers can correct their own order email without an account, as long as they can access the order.

## Where do resent confirmations and digital download emails go?

Resent order confirmations and digital download emails go to the email address currently on the order. When a customer's digital downloads are ready, Fourthwall emails links to the files to that address. After the order email is corrected, these emails go to the new address.

## Does changing the order email resend missed emails?

Changing the order email and resending a missed order confirmation or download email are separate actions. Don't count on the email change alone to deliver a message the customer missed.

## What if the customer can't access their order?

If a customer can't access their order or needs help correcting its email, contact Fourthwall support at [support@fourthwall.com](mailto:support@fourthwall.com).