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Set up your customer support email

Manage and brand your shop’s support email for all customer inquiries

Keep your supporters’ questions about sizing, orders, product quality, and other support issues organized with a dedicated support email. Fourthwall automatically creates a support email for your shop and manages all incoming messages so you can focus on running your business.

Your shop's support email​

Your shop has a unique support email shown on your Contact page (just add /page/contact to your shop URL). Support emails are routed directly to our Fourthwall Support team and do not go to you. We handle inquiries about:

  • Sizing and product questions
  • Order status
  • Quality concerns
  • General customer support

Supporters can see your support contact email by clicking the Contact link on your shop.

Contact link

Custom domain support email​

If you want a fully branded support email without the Fourthwall domain, you can add a custom domain. Once connected, Fourthwall automatically issues a branded support subdomain.

For example: contact@support.customdomain.com

You can follow Set Up Your Custom Domain article to connect your domain.

note

Note:

  • Remember to update your customer support email address in Settings > General > Creator details. Fourthwall will forward emails we’re unable to answer for you (e.g., a sponsorship offer or a question about a product you’re shipping).