Set up your customer support email
Updated May 18, 2026
Manage and brand your shop's support email for all customer inquiries
Keep your supporters' questions about sizing, orders, product quality, and other support issues organized with a dedicated support email. Fourthwall automatically creates a support email for your shop and manages all incoming messages so you can focus on running your business.
Your shop's support email
Every Fourthwall shop gets a unique support email automatically when your shop launches. No setup is required. Find your support email on your Contact page (just add /page/contact to your shop URL). Support emails are routed directly to our Fourthwall Support team and do not go to you. We handle inquiries about:
- Sizing and product questions
- Order status
- Quality concerns
- General customer support
Supporters can see your support contact email by clicking the Contact link on your shop.
Any @support.fourthwall.com address (and any @support.customdomain.com address Fourthwall issues for a connected domain) routes to the Fourthwall Support team. These addresses cannot be used as a creator Reply-To.
Custom domain support email
If you want a fully branded support email without the Fourthwall domain, you can add a custom domain. Once connected, Fourthwall automatically issues a branded support subdomain.
For example: contact@support.customdomain.com
You can follow Set Up Your Custom Domain article to connect your domain.
Use your own branded Reply-To address
Fourthwall does not host email mailboxes. To send and receive messages from a branded address like hello@mybrand.com, set up a mailbox with an external email hosting provider (such as Google Workspace, Microsoft 365, or your domain registrar's email service) on a domain you own.
Once your mailbox is active, enter that address in the Customer support email address field in Settings > General > Creator details. Fourthwall will forward any messages we can't answer for you to that address, and replies will come from your branded mailbox.
The Customer support email address field accepts any address you own, including branded addresses on your own domain. It is optional. If you add an email here, Fourthwall forwards messages we are unable to answer for you (for example, a sponsorship offer or a question about a product you are shipping). If you leave this field blank, your auto-created support email still works and Fourthwall continues to handle all standard support inquiries.