Answers to common questions about Fourthwall Memberships
Access and account
How do I access the members' (supporter-facing) area on my website?
From your homepage, click “Members Only” in the main navigation menu or the account icon in the header. You should be automatically logged in with your admin account, allowing you to experience your members-only hub from the perspective of your supporters. Your account will automatically display a “Verified” badge in the comments section, and you'll be able to delete comments.
If you’re not automatically logged in or visiting your Memberships site from a different device, you can:
- Sign in using the same login modal as your supporters (yourshopname.com/supporters).
- Enter the email address associated with your admin account.
- Click outside of the input field. “Log in with Fourthwall” will appear, and you will be redirected to a Fourthwall login page.
- Log in as you would to your Fourthwall dashboard.
Once logged in, you’ll be taken to the Memberships area.
How do I add a “Verified” badge next to my account?
A “Verified” badge is displayed automatically for all admin accounts.
Billing and payments
When will my supporters be billed for their subscription?
Members are charged when they sign up and each month (or year) on the same date. For example, if they subscribe on October 3, their next payment will be on November 3. If they subscribed annually on October 3, 2022, their next payment would be October 3, 2023.
How many times will a past-due member be billed before they lose membership access?
A past-due member will lose access to their membership immediately after the first failed payment. However, the system will retry the payment charge four times within three weeks to regain membership access!
Tier management
Can I hide a tier?
Yes! You can unpublish a tier at any time. This will mean the tier is no longer publicly visible on your site, and no new members will be able to subscribe.
To unpublish a tier:
1. Go to Memberships > Perks & tiers.
2. Click the Settings icon on a selected tier.
3. Choose Unpublish tier.
The tier will remain active for currently subscribed members. You can republish the tier again at any time by clicking the "Publish tier" option on an unpublished tier.
How do I change the price of a tier?
You can only change the price of a tier if there are no active members subscribed to that tier. To change the price of a tier with active members, you can unpublish it, create a new tier with an updated price, and let your members know about the change so they can switch over to the new tier via their Billing tab. Once there are no longer any active members on the old tier, you can delete it permanently.
If you need help, feel free to reach out to support@fourthwall.com.
Can I delete a tier with active members?
Currently, it’s only possible to delete a tier that has no active members.
How can I add or update a tier's description?
When you add a new tier, you have the option to include a description to give context for your supporters. If you skipped or missed adding one and wanted to update it, you can do so by going to Memberships > Perks & tiers and clicking the gear icon (settings) > Edit tier.
Customization and themes
Will my site's customization settings carry over if I decide to install the Oasis theme?
Your shop logo, navigation menu, and social links will automatically transfer over when you enable the Oasis theme (or any other new theme). However, further customizations, such as text, fonts, and colors, will need to be applied to the new theme. Your previous themes and customizations are always available for you to reference or reactivate at any point in Site design > Theme.
Why can't I find the Tiers section in my Theme editor?
You’re likely using an outdated theme. For full Membership support, install or update to the Oasis theme for full Memberships compatibility. For more information about theme updates, visit this article.
The Oasis theme is stuck in the installation process or is missing sections. What should I do?
You'll need to reset your theme. To do that:
1. Locate the Oasis theme in the Theme tab.
2. Click the three-dot icon > choose Reset to default.
3. In the modal window, click Reset to default settings.
Caution: This action cannot be reversed.
How do I add a video background to the hero section?
To include a video background on your website, use the “Video with text overlay” section available in the Theme Editor (currently supported only on Oasis, Lively Classic & Freestyle themes).
Products and discounts
Can I offer exclusive discounts only for members?
Yes! You can create members-only promotions (e.g., 20% off) for all products or for specific products. Check out this article for more information on how to set up members-only discounts.
Can I have products available only for members?
Yes! You can configure certain products to be available only for your members. Check out this article for more information on how to set up members-only products.
Analytics and insights
Where can I see the memberships related profits?
Your profits are included in the “Profits” section of the Analytics tab. To see the Memberships-only profit, click “Full report” on the “Profits” chart and choose “Memberships” from the “Type” dropdown to filter for only those profits.
Where can I find my Membership analytics?
Yes! Navigate to the Analytics tab, where you can find the Total members, Members change, and Top tiers by members sections. You can further filter by clicking on “Full report” in each section.