Answers to common questions about Fourthwall Memberships
How do I access the members' (supporter-facing) area on my website?
From your homepage, click “Members Only” in the main navigation menu or the account icon in the header. You should be automatically logged in with your admin account so you can experience your members-only hub from the perspective of your supporters. Your account will automatically display a “Verified” badge in the comments section and you'll be able to delete comments.
If you’re not automatically logged in or if you’re visiting your Memberships site from a different device, you can always sign in using the same login modal as your supporters do (yourshopname.com/supporters). Enter the email address associated with your admin account and click outside of the input field. “Log in with Fourthwall” will appear, and you will be redirected to a Fourthwall login page where you can log in as you would to your Fourthwall dashboard. Once logged in, you’ll be taken to the Memberships area.
When are my members billed?
Members are charged when they sign up and each month (or year) on the same date. For example, if they subscribe on October 3, their next payment will be on November 3. If they subscribed annually on October 3, 2022, their next payment would be October 3, 2023.
How many times will a past-due member be billed before they lose membership access?
A past-due member will lose access to their membership immediately after the first failed payment. However, the system will retry the payment charge four times within a period of three weeks to regain membership access!
How do I add a “Verified” badge next to my account?
A “Verified” badge is displayed automatically for all admin accounts.
Can I hide a tier?
Yes! You can unpublish a tier at any time. This will mean the tier is no longer publicly visible on your site, and no new members will be able to subscribe. To unpublish a tier, go to Memberships → Perks & tiers, click the Settings icon on a selected tier, and choose "Unpublish tier". The tier will remain active for currently subscribed members. You can republish the tier again at any time by clicking the "Publish tier" option on an unpublished tier.
How do I change the price of a tier?
You can only change the price of a tier if there are no active members subscribed to that tier. To change the price of a tier with active members you can unpublish it, create a new tier with an updated price, and let your members know about the change so they can switch over to the new tier via their Billing tab. Once there are no longer any active members on the old tier, you can delete it permanently.
If you need help, reach out to support@fourthwall.com.
Can I delete a tier with active members?
Currently, it’s only possible to delete a tier that has no active members
Will my shop customization settings transfer over if I decide to install the Oasis theme?
Your shop logo, navigation menu, and social links will automatically transfer over when you enable the Oasis theme (or any other new theme). However, further customizations made to the text, fonts, colors, etc., will need to be applied to the new theme. Your previous themes and customizations are always available for you to reference or reactivate at any point in the Theme section of the Design & Layout tab.
Where can I see memberships related profits?
Your profits are included in the “Profits” section of the Analytics tab. To see Memberships-only profit, click “Full report” on the “Profits” chart and choose “Memberships” from the “Type” dropdown to filter for only those profits.
Where can I find my Membership analytics?
Yes! Navigate to the Analytics tab where you can find the Total members, Members change, and Top tiers by members sections. You can further filter by clicking on “Full report” in each section.
Can I offer exclusive discounts only for members?
Yes! You can create members-only promotions (e.g. 20% off) for all products or for specific products. Check out this article for more information on how to set up members-only discounts.
Can I have products available only for members?
Yes! You can configure certain products to be available only for your members. Check out this article for more information on how to set up members-only products.
How do I add a video background to the hero section?
To include a video background on your website, use the “Video with text overlay” section available in the Theme Editor (note: this feature is currently supported only on Oasis, Lively Classic & Freestyle themes).
Why can't I find the Tiers section in my Theme Editor?
If you can't find the Tiers section in the Theme Editor, it may mean your theme is outdated. For full Membership support, you'll either need to install a new Oasis theme or make sure your theme is updated to the latest version. For more information about theme updates, visit this article.
The Oasis theme is stuck in the installation process or missing sections, what do I do?
If this happens, navigate to "Browse all themes", choose Oasis from the list, and install it again by clicking "Update this theme" in the top right corner. In the modal window, leave the "Keep my current theme customization" checkbox unchecked if it's a new theme installation, and click "Update".
When will my supporters be billed for their subscription?
Supporters are billed on the day they subscribe to your membership and then that same day each period (month or yearly). For example, a supporter with a monthly subscription purchased on October 2nd will always get billed on the 2nd of each month. If a month doesn't have the anchor day (Feb 29th), the subscription will be billed on the last day of next month.