Need to cancel a member’s subscription or issue a refund? Here’s your end-to-end guide on how cancellations, refunds, and the no-refund cancellation option work in Fourthwall.
Note: If you're looking to cancel or refund a merch order instead, go to How to cancel and refund an order?
Cancel vs Refund: What’s the difference?
Canceling a subscription
- Ends the subscription, either immediately or at the end of the current billing cycle.
- During cancellation, you can choose:
- Full refund
- Prorated refund
- Custom refund amount
- No refund — available both to creators and via member self-serve
Refunding a subscription
- Issues a refund for a specific past transaction but does not cancel the subscription.
- The member will continue to renew unless you cancel the subscription separately.
Canceling a member’s subscription
To cancel a subscription:
1. Within your Fourthwall dashboard, go to Memberships > Members.
2. Search for the member you wish to cancel the subscription for, and click on their name to see more details.
3. Click the three dots in the top-right corner and select Cancel subscription.
A cancellation modal will appear with the following options:
-
When do you want to cancel this subscription?
- Remove access immediately
- Remove access at the end of cycle
-
Do you want to issue a refund for this subscription?
- Full refund
- Prorated refund
- Custom amount
- No refund
4. Choose the cancellation reason, and if you want to issue a refund.
Important notes:
- During cancellation, you can only refund the latest subscription payment.
- To refund earlier payments, complete the cancellation first, then issue additional refunds separately.
5. Click Confirm cancellation (or Confirm cancellation and refund $XX) to complete the cancellation process. Once processed, this cannot be undone. The member must resubscribe to regain access.
What you’ll see after cancellation
- Immediate cancellation: Member badge updates to "Former member"
- End-of-cycle cancellation: Badge updates to "Expiring member"
Note: Members can cancel their own subscription and select No refund directly through their account. This allows creators to avoid the need for manual cancellation if a member simply wishes to end their subscription without receiving a refund.
Refunding a member’s subscription
1. Inside the member details, click the three dots in the top-right corner and select Issue a refund.
The refund modal will appear.
2. Choose the transaction to refund and the refund type
Select a transaction to refund
You can pick the most recent or any prior subscription payment. Refunds are processed one transaction at a time.
Full or partial refund?
- Full refund
- Prorated refund
- Custom amount
3. Click Refund $X to confirm. Please remember that this action is irreversible.