How to resolve permission errors and keep your social integrations running smoothly
Connecting Instagram and Facebook to your Fourthwall site allows you to showcase content and reach your audience more effectively. However, integrations can sometimes run into issues, especially around permissions and account connections. This guide covers common problems creators face and how to resolve them quickly.
Account permissions and roles
One of the most frequent causes of integration problems is account access.
Common issues:
- You’re signed into a personal Facebook profile, not the Page admin account.
- You don’t have admin or editor permissions on the connected Facebook Page.
- The Instagram account isn’t set up as a professional (business or creator) account.
How to resolve:
- Make sure you log in with the correct Facebook profile that manages the Page.
- Verify your role by checking the Page roles in the Settings page of Facebook.
- Convert your Instagram to a professional account in Settings > Account.
Connection expired or revoked
Facebook and Instagram require ongoing authorization. If connections break, integrations won’t sync.
Common issues:
- The connection was removed manually.
- Password changes invalidated the session.
- Third-party app permissions were revoked.
How to resolve:
- Reconnect the integration through Fourthwall.
- Update your credentials if you’ve recently changed your password.
- Check Business Integrations in your Facebook settings to restore permissions.
Two-factor authentication (2FA) and security blocks
Enhanced security can sometimes interrupt connections.
Common issues:
- Two-factor authentication (2FA) is required but not set up.
- Login attempts from new locations/devices are flagged as suspicious.
- Facebook temporarily locked the account due to unusual activity.
How to resolve:
- Ensure 2FA is enabled and configured on both accounts.
- Log in from a trusted device when reconnecting.
- Follow Facebook’s account recovery steps if your profile is restricted.
System or platform limitations
Sometimes, the issue isn’t with your account but with the platform itself.
Common issues:
- API limits on posting or retrieving data.
- Temporary outages or bugs in Meta’s systems.
- Features you’re trying to use may not be supported in Fourthwall’s integration.
How to resolve:
- Check the Meta Status Page for ongoing outages.
- Wait and retry after the issue is resolved.
- Verify whether Fourthwall’s Instagram/Facebook integration supports the feature you’re attempting (you may contact Fourthwall's support team on this).
Tips:
- Always use the Facebook Page admin account when connecting integrations.
- Keep login credentials and recovery options up to date.
- Regularly review and renew app permissions.