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Payments & pricing

FAQs about getting paid, transaction fees, payment methods, payouts, and tax information.

How you get paid

Learn how to configure your Stripe account to receive monthly payouts for your creator earnings.

Transaction fees

Understand the different payment processing fees from Stripe, PayPal, and BNPL that are applied to your customer orders.

Payment methods accepted on Fourthwall

Discover the comprehensive list of credit cards, digital wallets, and local payment options available for your supporters at checkout.

Common payout issues and FAQs

Troubleshoot failed, delayed, or missing payouts and resolve common Stripe Connect issues.

Site Verification Before Your First Payout

Fourthwall reviews every new shop before the first payout. Here's what verification checks, how to speed it up, and how to confirm your status.

What if your country is not supported by Stripe

Learn how to receive payouts using our alternative method if your country is not supported by Stripe Connect.

Why Fourthwall needs your credit card information

Understand how adding a payment method covers promotion costs and prevents blocked transactions for your supporters.

Creator tax information FAQ

How Fourthwall handles sales tax, VAT, and customs on your behalf, and what your income tax responsibilities are as a creator.

Tax exemption for nonprofit creators

Nonprofit creators can submit a tax-exempt certificate to Fourthwall Support and get the sales tax refunded on each sample order.

Troubleshooting: checkout, cart, and payment failures

Fix common checkout loops, add-to-cart errors, and payment failures your supporters may run into.

Stripe Account Setup and Issues

Set up Stripe Connect for payouts, switch bank accounts, complete tax forms, and fix common account issues.

Understanding payout timing and schedules

Know when your payouts go out, what the $25 minimum means, and how to fix common payout issues like negative balances and failed transfers.

How Payout Methods Differ from Payment Methods

Understand the difference between payment methods supporters use at checkout and payout methods creators use to receive earnings.

Troubleshooting Missing or Failed Payouts

Diagnose and fix missing, delayed, or failed payouts including how to check payout status, verify bank details, and retrigger failed transfers.