How to upload tracking numbers for self-fulfilled orders

1. The homepage of your admin dashboard will show you how many orders you have left to send. (image below)

2. Orders left to send = Tracking numbers that have not been uploaded into your dashboard.
   
   

3. Click the button “X orders left to send!” This will take you to the Fulfillment tab you used to export your order information to ship. 

4. Download the CSV report by clicking the download button on the top right of the page. This report will be used to add your tracking numbers.
   
   

5. On this report you will be entering in the Carrier Code (Column AE) and Tracking Number (Column AF) for your orders.

6. Carrier Code = Ship Method (example. Fedex, USPS, UPS)

7. Copy and paste the Carrier Code and associated Tracking Number in column AE and AF for the corresponding order.

8. In cases where you are fulfilling an order by mail, which does not provide a tracking number, enter “Letter” for the Carrier Code and “Untracked” as the Tracking Number.

9. Once all of the information is entered, save your file as a CSV document

10. On your admin panel, under the Fulfillment tab, upload your CSV file by the “drag and drop” function, or by clicking “Upload orders to Ship” and locating it on your computer.

11. Once the file uploads, you will receive a green highlighted text with Friendly Order ID numbers (column B), meaning your tracking has successfully been uploaded! 

Step 2: Supporters Being Notified Their Order Has Shipped 

1. After you upload tracking back into Fourthwall’s system, an email will be sent to the supporter to notify them their item has shipped. 

2. This email will ONLY go out after the package has its first scan from the carrier

3. This makes the tracking email and process more “real-time” for the supporter.