When delays happen, communication is key.
It’s important to manage your supporter's expectations when it comes to your self-fulfilled product ship dates. Keep in mind that production timelines can change, and delays can happen. To avoid frustrated supporters reaching out about the whereabouts of their orders, you can now edit the shipping timeframes and automatically update everyone impacted.
How to edit product shipping times
Within your dashboard go to the product listings for the items you are self-fulfilling, each product has the option to set timeframes within the Shipping section of that product listing.
Once you update the dates there, the “Apply this change for current unfulfilled orders of this product” option appears. This will give you the opportunity to apply updated dates for new orders and prior orders that have yet to be fulfilled by you.
You will also have the option to let supporters know about the new estimated delivery date along with the reason behind the delay. You can add this description in the "Reason" field. Letting supporters know about the new delivery date is optional, but highly encouraged as this helps minimize frustrated supporters by being communicative about the reason and the updated shipping dates for their order.
If you have selected to notify supporters, the system automatically sends them an email notification with an updated shipping timeline for their orders and the delay reason, if available. See the image below for an example of this email.
And that is it! You can continue updating all other self-fulfilled products experiencing the same delay.
If you have any questions, feel free to reach out to our support team at support@fourthwall.com