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Common payout issues and FAQs

This article covers the most common payout questions and how to troubleshoot issues.

If you’re looking to set up payouts for the first time, follow this guide: How Do I Get Paid?

How long do payouts take to reach my bank account?​

Payout timing depends on your bank, bank country, and the payout method.

Here’s a general guide:

  • US banks or debit cards: Usually arrive within 1 to 3 business days
  • International banks: Can take 3 to 10 business days

Once the payout leaves Stripe, its arrival time is controlled by your bank, so delays are typically bank-side.

My payout is showing as “Failed."​

If your payout status is marked as Failed, follow these steps:

Step 1: Log in to Stripe Connect and check that your bank account details are correct. Stripe usually flags problems in both your dashboard and via email.

You can access your Stripe Connect in two ways:

Site settings Billing and payouts section showing account balance and Set up new payout bank account link

Step 2: Update your bank details on Stripe Connect or correct any issues flagged by Stripe Connect.

Step 3: Contact us at support@fourthwall.com to re-trigger the payout. This does not happen automatically.

I updated my bank account, but the payout still wasn't sent.​

If a payout failed, it won’t re-send automatically. After updating your bank details in Stripe Connect, email us at support@fourthwall.com, and we’ll quickly re-trigger it for you.

My payout has been showing “Processing” for a long time.​

Some payouts may take longer than usual, depending on the bank. If your payout has been processing for several days, please reach out, and we’ll investigate and make sure everything is on track.

I had a shop balance over $25, but didn’t receive a payout or see any indication that a payout was initiated this month.​

This means the payout was not triggered and requires manual review. Before contacting support, confirm the following:

  • Your payout details are fully set up and verified in Stripe Connect
  • There are no pending actions or setup errors flagged in Stripe

If everything appears correct and there is still no payout activity shown on your dashboard, please contact us at support@fourthwall.com. We’ll review your account and help resolve the payout issue.

My payout shows as “Paid,” but I don’t see it in my bank.​

When a payout shows as Paid, it means your bank has confirmed receipt. However, some banks, especially international ones, take 1 to 2 extra business days to show the funds in your statement.

  • If it’s been longer than 2 business days, email us, and we’ll send you a trace ID to help your bank locate the funds.
  • Rarely, a bank may initially accept the payout and then return it if there’s a mismatch in account information (such as a wrong name or an invalid account). In that case:
    • The payout status will change to Failed
    • The funds will return to your Stripe Connect balance within a few days
    • Follow the steps for failed payouts above to resolve

I selected the wrong country during payout setup, and now I can’t add my bank details.​

No problem! We’ll need to archive your current Stripe Connect account so you can restart the setup with the correct country selected. Send us an email, and we’ll take care of it.

My payout total doesn’t match my transactions​

This is usually due to timezone differences in your report.

  • Payouts are based on the prior month’s transactions in UTC.
  • If your dashboard is set to a different timezone, the transactions may appear to fall into the wrong month.

To reconcile properly:

  1. Go to Settings > General
  2. Change your dashboard time zone to UTC
  3. Download your CSV report again

Learn more here: How to Set the Timezone for Your Fourthwall Dashboard

I switched from Individual to Business. Do I need to update my payout info?​

Yes. We’ll need to archive your existing Stripe Connect account so you can reset it using your business details. Just send us an email, and we can archive your Stripe Connect account.