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Order placed with the wrong email address

Updated October 22, 2026

Fix a checkout email typo so order and download emails reach your customer

Customer used the wrong email at checkout? You can change the email on their order from your dashboard, even after it ships. Customers who can access their order can correct it themselves too.

How to change the email on a customer's order​

The email on a customer's order can be changed in your dashboard by any creator with access to edit orders:

  1. Go to Orders in your dashboard.
  2. Open the order.
  3. Click Edit.
  4. In the Edit email address dialog, enter the correct address in Email.
  5. Click Update email address.

My customer didn't get their order confirmation email. What should I do?​

  1. Ask your customer to check their spam folder and, in Gmail, the Promotions tab. That's where a missing confirmation usually turns up.
  2. Open the order in Orders and check the email address on it. If it has a typo, correct it with the steps above.
  3. To send the confirmation again, click Resend email under the most recent confirmation email entry in the order's timeline (Order confirmation email sent to or Confirmation email resent to).
  4. If the resent email still doesn't arrive, email support@fourthwall.com with the order number and the customer's email address.

Frequently asked questions​

Can I change the order email after the order ships?​

Yes, the order email can still be changed after the order ships. Order email changes have different restrictions from shipping address and item changes.

When can't the order email be changed?​

The order email can't be changed when the order is cancelled, abandoned or failed. The order email also can't be changed once the order's personal data has been removed.

Can customers fix their own order email?​

Yes, customers can correct their own order email without an account, as long as they can access the order.

Where do resent confirmations and digital download emails go?​

Resent order confirmations and digital download emails go to the email address currently on the order. When a customer's digital downloads are ready, Fourthwall emails links to the files to that address. After you correct the order email, these emails go to the new address.

Does changing the order email resend missed emails?​

Changing the order email and resending a missed order confirmation or download email are separate actions. Don't count on the email change alone to deliver a message the customer missed.

What if the customer can't access their order?​

If a customer can't access their order or needs help correcting its email, contact us at support@fourthwall.com.

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