15 docs tagged with "order-management"

Learn the step-by-step process for canceling or refunding supporter orders directly from your Fourthwall dashboard.

Learn how to download a complete CSV file of your shop's orders, donations, and gifts for record-keeping or analysis.

Understand how ShipStation syncs orders, prints labels, and tracks shipments for self-fulfilled products.

Order at-cost samples of your products to check print quality, fit, and finish before launching your merch.

Learn how to view, search, filter, and download reports for all of your shop orders, donations, and Twitch gifts.

Learn how to record and send personalized thank you videos to your supporters using the Fourthwall mobile app to boost engagement.

Learn the step-by-step process for setting up, fulfilling, and uploading tracking for self-shipped orders on your dashboard.

Learn how to connect your ShipStation account to automatically import and manage shipping for your self-fulfilled Fourthwall orders.

Learn how to edit shipping addresses, modify items, or cancel orders before they enter the fulfillment process.

Learn how to edit shipping dates for self-fulfilled products and automatically notify supporters about any delays.

Learn how to bulk upload a CSV file with tracking numbers to automatically notify your supporters about shipped orders.

Find out what causes the 'Partially Shipped' order status and what steps to take for resolution.

Understand how cancellations, refunds, exchanges, and returns work differently on Fourthwall.

Understand why cancel and edit options disappear after an order enters fulfillment.

Learn why an order might be paused for a design review and what steps to take to resume production.