18 docs tagged with "order-management"

Learn the step-by-step process for canceling or refunding customer orders directly from your Fourthwall dashboard.

Learn how to download a complete CSV file of your shop's orders, donations, and gifts for record-keeping or analysis.

Understand every order status in your dashboard, learn when you can edit or cancel orders, and fix common order issues.

Order at-cost samples of your products to check print quality, fit, and finish before launching your merch.

Learn how to view, search, filter, and download reports for all of your shop orders, donations, and Twitch gifts.

Record and send personalized thank you videos, photos, and pre-recorded messages to customers using the Fourthwall mobile app.

Configure pre-orders and made-to-order listings with delayed shipping, customer notifications, and billing that charges only when orders are ready to ship.

Learn the step-by-step process for setting up, fulfilling, and uploading tracking for self-shipped orders on your dashboard.

Learn how to connect your ShipStation account to automatically import and manage shipping for your self-fulfilled Fourthwall orders.

Understand how ShipStation syncs orders, prints labels, and tracks shipments for self-fulfilled products.

Tell apart the three identifiers on a Fourthwall order, the dashboard Order ID, the Fulfillment ID, and the carrier tracking number.

Learn how to edit shipping addresses, modify items, or cancel orders before fulfillment, and how customers can self-service address changes.

Learn how to edit shipping dates for self-fulfilled products and automatically notify customers about any delays.

Learn how to bulk upload a CSV file with tracking numbers to automatically notify your customers about shipped orders.

Find out what causes the 'Partially Shipped' order status and what steps to take for resolution.

Understand how cancellations, refunds, exchanges, and returns work differently on Fourthwall.

Understand why cancel and edit options disappear after an order enters fulfillment.

Learn why an order might be paused for a design review and what steps to take to resume production.