Order samples
Find out how to request product samples, evaluate quality, and address any issues before selling to fans
Ordering a sample lets you experience the product firsthand before selling it to your fans. With hundreds of options available across different fits and fabrics, samples give you the chance to check the material, comfort, and overall quality. This helps you confirm that the product you’ve chosen meets your standards and is something your community will be excited to wear.
Step 1: Create a new order
In your Fourthwall dashboard, click + Create > Place an order.
You can also click the cart icon and then click Choose products to order to go straight to ordering your products.
Here, you'll see your available sample credit balance. Click on + Select products to order to start ordering samples.
Note: You can place your sample order using your credit card, sample credit, or a mix of both.
Step 2: Add items to your cart
Your most recently created products will appear at the top. You’ll see each item’s at-cost price (the amount it costs to manufacture) and how many are currently in stock.
- Use the + and - buttons to select the quantity for your order.
- Click Add products to cart to include them in your basket for checkout.
Tips:
- Instantly available products appear automatically.
- The requested products will appear once our product listers have finished adding them to your shop.
- For items with a minimum order quantity, reach out to us at support@fourthwall.com to request samples.
Step 3: Review your cart
You can easily access your items for checkout at any time by clicking on the cart icon.
From here, you can:
- Add more or remove products
- See the total amount to pay (if you have enough credits to cover the items, you'll see $0)
- View your cart
- Proceed to checkout
Step 4: Complete your order
When you're ready to complete your order, click Order now. If you have sample credit, it’ll be applied automatically to your total.
- Enter your shipping, delivery, and payment information, and click Complete order.
You’ll see a confirmation screen and receive an email with your order details and tracking info once your samples ship.
Note: Credit card processing fees apply if any part of the order isn't covered by sample credit. Orders paid entirely with sample credit won't incur fees.
How to check your sample order status
Step 1: Track your sample orders anytime from your dashboard: Orders > All orders.
Step 2: Click the funnel icon > Only sample orders > Done.
This view shows all your active and past sample orders, including their fulfillment and shipping status.
Having issues with a sample order?
Sample orders start production quickly, allowing you to review actual product quality before a launch.
Once a sample order is placed, design details such as logo size, placement, or artwork cannot be modified. If you're still refining your design, it’s best to finalize all elements before placing a sample order to prevent unexpected outcomes.
Why you might not see a Cancel or Edit option
The 'Cancel items' or 'Edit order' option only appears if the order is still eligible for changes. If you don’t see it, the order has already progressed and can’t be stopped through the dashboard.
Exchange or return requests
Exchanges are typically used for sizing issues, defects, or incorrect items and may require help from support or the creator. Returns are limited and generally available only for defective items. We handle these situations on a case-by-case basis. Please note that issues with samples due to human error or product limitations are not covered.
What to do if you need help
Reach out to support at support@fourthwall.com as soon as possible so the team can review whether any intervention is still possible.