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Order Tracking and Delivery Updates

Updated April 23, 2026

Follow your orders from checkout to delivery and keep your supporters in the loop

Every order placed on your shop moves through a series of statuses as it goes from production to your supporter's door. This article covers how to find tracking information in your dashboard, what each shipping status means, and how to handle common tracking issues.

Order shipping statuses​

Your dashboard shows three shipping statuses for each order:

  • Not Shipped. The order has been placed but has not shipped yet. This includes orders in production, awaiting fulfillment, or waiting for a shipping label scan.
  • Shipped. The carrier has picked up the package and it is in transit to the supporter.
  • Delivered. The carrier has confirmed the package was delivered to the shipping address.

You can filter orders by status in the Orders tab to quickly see which orders are still in transit and which have arrived.

How to find tracking information​

Step 1: Go to Orders in your dashboard.

Step 2: Click on the order you want to check. The order details page shows the current shipping status and tracking number for each shipment.

Step 3: Click the tracking number link to open the carrier's tracking page, where you can see the full delivery timeline.

note

Some orders may ship in multiple packages. Each shipment has its own tracking number and delivery status, so check all shipments listed on the order details page.

Timeline events​

As an order moves through fulfillment, your dashboard records timeline events so you and your supporters can follow the journey:

  • Shipping label created. A label has been purchased and the order is ready for carrier pickup. The package has not been scanned yet.
  • Shipment shipped. The carrier has scanned and accepted the package. It is now in transit.
  • Shipment delivered. The carrier has confirmed delivery to the shipping address.

Supporters receive automated email notifications at each stage, so they stay informed without needing to check the tracking page manually.

Delivery status types​

When tracking an order, you may see different delivery status descriptions depending on where the package is in transit:

  • Shipped on. Shows the date the carrier picked up the package.
  • Arrives on. Shows a specific estimated delivery date.
  • Arrives between. Shows a delivery date range when the carrier cannot pin down an exact date.
  • Delivered at. Shows the confirmed delivery date and time.

If the carrier has not yet provided enough data for an estimate, the status may show as pending until the next scan.

Supported shipping carriers​

Fourthwall works with these carriers for order fulfillment:

  • Amazon Logistics
  • UPS
  • USPS
  • FedEx
  • DHL
  • OnTrac
  • Evri

Tracking numbers are automatically detected and linked to the correct carrier. When a supporter clicks their tracking link, they are taken directly to the carrier's tracking page with the latest delivery information.

Shipping tracking integrations​

Fourthwall uses two tracking integrations to provide real-time shipping updates:

  • EasyPost. The primary tracking integration for domestic and international shipments. EasyPost aggregates tracking data across carriers and provides normalized status updates.
  • 17Track. A supplemental tracking service that provides additional international tracking coverage.

These integrations run in the background. You do not need to configure anything. Tracking updates flow automatically into your dashboard and supporter notification emails.

Dual-carrier handoff shipments​

Some international and economy shipments use a dual-carrier handoff, where one carrier (such as DHL or UPS) handles the initial leg of the journey, then transfers the package to a local carrier (often USPS) for final delivery.

During the handoff between carriers, tracking updates may pause for 1 to 3 days. This is normal. Once the receiving carrier scans the package, tracking resumes with a new set of updates.

note

If a dual-carrier shipment shows no tracking updates for more than 5 business days after the last scan, contact support@fourthwall.com so we can investigate with the carriers.

How to share tracking information with supporters​

Supporters receive automated email notifications when their order ships and when it is delivered. If a supporter contacts you asking for tracking details, you can share the information directly:

  1. Go to Orders and open the order.
  2. Copy the tracking number or tracking link from the order details page.
  3. Send the tracking number and carrier name to your supporter through your preferred communication channel.

Troubleshooting common tracking issues​

Tracking shows "label created" for more than 10 days​

A "label created" status means a shipping label was purchased but the carrier has not scanned the package yet. If this status persists for more than 10 days:

  • For on-demand products: The order may still be in production. Check the order details page for the estimated production timeline. During peak periods (holidays, product launches), production can take longer than usual.
  • For self-fulfilled products: Make sure you have shipped the package and that the carrier has scanned it. A label purchase alone does not trigger the "shipped" status.
  • If the package was shipped: Contact the carrier directly with your tracking number to confirm they received the package. If the carrier has no record, contact support@fourthwall.com.

Order stuck in "Placed" for more than a week​

An order that stays in Placed status for more than 7 days without moving to production or shipping usually means:

  • The order is waiting for a pre-order release date or production batch.
  • The product is a Bespoke Product with a longer Minimum Order Quantity (MOQ) production cycle.
  • There is a payment hold or verification issue on the order.

Check the order details page for any notes or flags. If you do not see a clear reason, contact support@fourthwall.com with the order ID.

Package marked "Delivered" but supporter says they did not receive it​

If a supporter reports that their package was marked as delivered but they have not received it:

  1. Confirm the shipping address on the order matches the supporter's current address.
  2. Ask the supporter to check with household members, neighbors, and their building's mail room or front desk.
  3. Suggest the supporter wait 1 to 2 business days, as carriers sometimes mark packages delivered before completing the final drop-off.
  4. If the package is still missing after 2 business days, contact support@fourthwall.com with the order ID and tracking number so we can file a carrier investigation.

Frequently asked questions​

Can supporters track their orders without contacting me?​

Yes. Supporters receive automated email notifications with tracking links when their order ships. They can also check their order status from the order confirmation page.

Do all orders get tracking numbers?​

All physical orders shipped through Fourthwall's fulfillment network receive tracking numbers. Self-fulfilled orders only receive tracking numbers if you upload them through the Fulfillment tab. For details on uploading tracking numbers, see Upload tracking numbers for self-fulfilled orders.

Why does my tracking number not work on the carrier's website?​

Tracking numbers can take 24 to 48 hours to appear in a carrier's system after the label is created. If the tracking number still does not work after 48 hours, contact support@fourthwall.com with the order ID.

How long does shipping take?​

Shipping times depend on the product type, fulfillment method, and destination. On-demand products typically ship within 5 to 10 business days after production is complete. Check the order details page for estimated delivery dates specific to each order.

If you have any questions, do not hesitate to contact us at support@fourthwall.com.

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