Manage Team Roles and Permissions in Fourthwall

Learn about team member roles in Fourthwall, their default permissions, and how to add, update, or remove users from your dashboard

You can invite other people to access your Fourthwall dashboard from your Settings > Team page. We recommend that each team member have their own login instead of sharing accounts. This allows you to:

• Maintain control of your account
• Easily remove team members if needed
• Adjust roles and permissions at any time

Fourthwall offers several predefined team roles with default permissions. Only Super admin and Manager roles can invite new members, but only a Super admin can delete team members.

User roles and their default permissions

Super admin

• Full access to everything in your Fourthwall account
• Can add or update payout details
• Can remove team members
• The person who creates the account is the default Super admin
• Each account can have multiple Super admins

Manager

• Full access except for payout details, removing team members, or promoting roles to Super admin
• Can manage payment methods (credit card details only)
• Can invite new team members

Customer support

• Access to all order management features (cancel, refund, fulfill orders, gifts, giveaways, thank yous)
• View-only access to product details

Fulfillment support

• Similar to Customer support, with order fulfillment permissions
• Can cancel or refund orders
• Cannot access product details or other dashboard sections

Designer

• Full access to Products and Theme settings
• Can create and edit products, collections, and status updates
• Cannot edit product inventory stock count
• No access to orders, analytics, memberships, or settings

Memberships moderator

• Can create and edit posts, manage video series, moderate comments, and handle DMs
• No access to orders, financial data, or supporter data
• Limited access to: Posts, Video Series, Messages

Thank you note sender

• Restricted to the Thank yous tab
• Can send thank you videos, audio, or photo messages
• Cannot view any other supporter or order information

How to add or change roles

Add a new team member

1. Go to Settings > Team.

2. Click Invite new member.

   

3. Enter the team member’s email, select their role, and click Invite.

   

4. The invitee will receive an email to create their account.

   

Update or remove an existing team member

1. In Team settings, locate the team member’s name, and click the three-dot (settings) icon.

2. Select Change role or Remove.

   

3. Confirm changes to apply.

   

More options

You'll see more options for invited users when you click the three-dot icon: 

• Resend invitation - Resend the email invitation, which will replace the previous email sent.
• Cancel invitation - This immediately invalidates the invitation email and removes the invited user from the Team list.
• Change role - Assign a different role to the user.