We’re sorry to see you go! If you’d like to close or delete your Fourthwall account or shop, just follow these steps:
Step 1: Check Your Shop Balance
If your shop has any remaining balance, make sure you’ve set up your payout details so we can send the funds before closing your shop. Learn how to set up payouts here: How Do I Get Paid?
Step 2: Fulfill Orders (only applicable if self-fulfilling products)
If you self-fulfill products, make sure all orders have been properly updated and marked as shipped. If you need to update orders as shipped, please follow this help article: How to upload tracking numbers for self-fulfilled orders
Step 3: Email Our Support Team
Send an email to support@fourthwall.com letting us know you’d like to close or delete your account/shop. Be sure to email us from the same email associated with your account and include your shop URL in the email so we can confirm the request.
What Happens Next?
Once you contact support:
- ✅ We’ll confirm details of your shop and may ask for feedback to help us improve.
- 💸 If you have a balance, we’ll issue your payout. We need to wait until the payout is fully processed before closing your account.
- 🧹 If there’s no balance or the payout has cleared, we’ll:
- Wipe your site (remove all data)
- Disable your shop domain
- Disconnect any custom domains and remove DNS records