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How to contact Fourthwall support

Updated October 28, 2026

Email Fourthwall support and follow up in the same thread

To contact Fourthwall support, email support@fourthwall.com. Creators use this address for help with their own account, dashboard and shop setup.

Eli, Fourthwall's AI assistant​

Eli is Fourthwall's 24/7 AI assistant for answers to common questions.

Fourthwall Pro priority support​

Fourthwall Pro includes priority support. See the Fourthwall pricing page.

What to include in your support email​

When you email support@fourthwall.com, include these details so the team can look into your issue without a back-and-forth:

  • Your shop URL (for example, yourshop.fourthwall.com)
  • The order number, if the issue involves a specific order
  • Screenshots or a screen recording of the problem
  • The steps that led to the problem, if you can reproduce it
  • Your browser and device (for example, Chrome on macOS)
  • What you expected to happen, and what happened instead

I bought from a Fourthwall shop. Who do I contact about my order?​

Contact the shop you bought from, not Fourthwall support. Each shop's built-in contact form is at <shop-domain>/contact. If the shop uses a custom domain, use that domain. This applies to orders, memberships and free trials.

To identify the shop, check the order confirmation, membership receipt or trial signup email.

Fourthwall support at support@fourthwall.com is for creators. Email it about your own creator account, dashboard or shop setup.

Frequently asked questions​

How do I follow up on a support email?​

To follow up with Fourthwall support, reply to your original email thread with any additional details.

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