Submit a Feature Request or Product Feedback
Updated May 10, 2026
Send feature ideas and product feedback to the Fourthwall team through the channels that reach the right people fastest
Have an idea for a new feature, a workflow improvement, or general product feedback? Fourthwall collects creator suggestions across a few official channels and routes them to the product team for review.
There are three main ways to submit a feature request or product feedback:
- Email the support team. Send your idea to feedback@fourthwall.com with details about your use case.
- Post in the Fourthwall Discord. Share suggestions and discuss them with other creators in the dedicated feedback channels.
- Tell Eli in chat. Use the chatbot to flag feedback. Eli routes it to the product team alongside any context from your shop.
Email feature requests to the team
The most direct way to submit a feature request is by email. Send your idea to feedback@fourthwall.com and the product team will review it.
To help the team triage your request, include:
- Use case. What you're trying to do and why the current product doesn't get you there.
- Frequency of need. How often the gap comes up, daily, weekly, or only during specific moments like launches.
- Current workaround. What you're doing today to get around the limitation, even if it's clunky.
- Shop URL. Your shop link, like
yourshop.fourthwall.com. This helps the team understand your scale, product mix, and integrations. - Screenshots. A quick screenshot of the dashboard area where the feature would live makes it easier to picture.
The more specific your request, the easier it is for the product team to scope the work and group it with similar feedback from other creators.
One clear example beats a long list of abstract asks. Describe the single moment where the missing feature blocks you, and what would change if it existed.
Post in the Fourthwall Discord
The official Fourthwall Discord server is the best place to discuss feature ideas with other creators and get visibility from the Fourthwall team. Use the feedback and suggestions channels to share what you'd like to see.
Discord works well when you want to:
- Gauge interest from other creators before submitting a formal request
- Refine an idea through community discussion
- See whether a similar feature has already been discussed or shipped
- Share quick reactions to recent product changes
Members of the Fourthwall team participate in the server, and product folks regularly check the feedback channels. Discord is also where you'll see early previews and beta opportunities for upcoming features.
Share feedback through Eli
Eli, the Fourthwall chatbot, can pass feedback directly to the team. Open Eli from the input on your dashboard home tab or the chat icon in the bottom-right corner of any Fourthwall page, and tell Eli you want to leave product feedback.
This works best for:
- Quick reactions while you're using a feature
- Bug-adjacent feedback ("this works, but the flow feels off")
- Suggestions tied to a specific dashboard page
Eli logs the feedback with context from your shop and routes it to the product team along with the email and Discord submissions.
What to expect after you submit
Fourthwall reads every piece of feedback, but not every request gets a personal reply. Here's what happens after you submit:
- Acknowledgment. Email submissions to feedback@fourthwall.com get an automated confirmation. Discord posts and Eli messages don't get a direct reply unless a team member jumps in.
- Triage. The product team groups similar requests, weighs them against the roadmap, and prioritizes based on creator demand and platform goals.
- Updates. When a requested feature ships, Fourthwall announces it on the Fourthwall Blog, in the Discord, and through email updates. There is no public, creator-accessible product roadmap, so launch announcements are the primary signal that your request was picked up.
If you submitted detailed feedback and want to know whether it's being considered, follow up on your original email after a few weeks. The team can usually share whether the request is on their radar.
Feature request vs. requestable product
These two terms sound similar but mean different things:
- Feature request. A platform or product idea, like a new dashboard report, an integration with another tool, or a workflow change. Use the channels in this article.
- Requestable product. A specialty catalog item that's not in the standard Fourthwall product list and needs manual setup by the team, like custom plushies, knitwear, or unusual physical products. See Requestable products for that process.
If you want a new product type added to Fourthwall, that's a feature request. If you want help adding a specific specialty item to your shop, that's a requestable product.
Where to send other types of requests
Use the right channel so your request reaches the team that can actually help:
- Account and order issues. Email support@fourthwall.com. The support team handles billing questions, payout problems, order changes, refund requests, and account access. This is not the right channel for feature ideas.
- Bug reports. Email support@fourthwall.com with a screenshot, the steps to reproduce, and your browser. Bugs are tracked separately from feature requests.
- Feature requests and product feedback. Email feedback@fourthwall.com, post in the Fourthwall Discord, or share through Eli.
- Press and partnerships. Reach out through the contact options on the Fourthwall website.
Frequently asked questions
Is there a public product roadmap I can follow?
No. Fourthwall does not publish a public, creator-accessible roadmap. To stay current on shipped features, follow the Fourthwall Blog, join the Discord, and watch for in-product release notes.
Will I hear back after I submit feedback?
Email submissions get an automated confirmation. The product team reads every request but doesn't reply individually to each one. If you want a status update, follow up on your original email after a few weeks.
Can I vote on feature ideas?
Voting happens informally in the Fourthwall Discord. Reacting to or commenting on suggestion threads helps the team see which ideas are gaining traction with creators.
What if my request is urgent?
Feature requests are always batched and prioritized against the roadmap, so they aren't handled with same-day urgency. If you have an urgent issue with your account, an order, or a payout, email support@fourthwall.com instead.
Can I send the same feedback through more than one channel?
Yes. Submitting through email and discussing the same idea in Discord is fine. The product team groups duplicate signals together when prioritizing.
If you have any questions, do not hesitate to contact us at support@fourthwall.com.