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Samples: FAQs

Answers to common questions about product samples on Fourthwall

Sample availability FAQs​

Why are some sizes or colors unavailable for samples?​

Sample availability depends on what our manufacturing partners can offer at the time. While a product may be available for sale, certain size or color variants may be temporarily unavailable for sample orders. Availability updates automatically and may change without notice.

Can you tell me when an unavailable sample will restock?​

We don’t provide restock dates or estimated timelines for sample availability. Some variants may restock quickly, while others may remain unavailable or be discontinued. The Samples page shows the most up-to-date availability.

What can I do if the sample I want isn’t available?​

If your preferred variant isn’t available, you can:

  • Order an available size or color to check print quality and materials
  • Check back later, since availability may change
  • Choose a similar product with better sample availability
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Note: You cannot order samples for self-sourced products.

Damaged or defective samples FAQs​

What do I do if my sample arrives broken or defective?​

We’re sorry for the inconvenience! Please take a photo of the damaged sample and note your order number. Contact our Support team at support@fourthwall.com. A replacement or refund may be issued depending on the item and circumstances.

Will I have to pay again for a replacement?​

Typically, replacement items are issued at no additional cost if the sample arrived defective. Your original sample credit or payment won't be charged again.

How long will it take to receive a replacement?​

Once our support team confirms the issue, they will coordinate with our manufacturing partner. You will receive tracking information for the replacement as soon as it ships.