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Samples: FAQs

Updated May 20, 2026

Answers to common questions about product samples on Fourthwall

Sample availability FAQs​

Why are some sizes or colors unavailable for samples?​

Sample availability depends on what our manufacturing partners can offer at the time. While a product may be available for sale, certain size or color variants may be temporarily unavailable for sample orders. Availability updates automatically and may change without notice.

Can you tell me when an unavailable sample will restock?​

We don't provide restock dates or estimated timelines for sample availability. Some variants may restock quickly, while others may remain unavailable or be discontinued. The Samples page shows the most up-to-date availability.

What can I do if the sample I want isn't available?​

If your preferred variant isn't available, you can:

  • Order an available size or color to check print quality and materials
  • Check back later, since availability may change
  • Choose a similar product with better sample availability
note

Note: You cannot order samples for self-sourced products.

Does Fourthwall offer free samples in exchange for promoting the platform?​

No. Fourthwall does not run a free-samples-for-promotion partnership. Creators who order samples pay manufacturing cost only, with no markup. A few options reduce or offset what you pay out of pocket:

  • Fourthwall Pro subscribers receive $10 per month in sample credit that rolls over and never expires.
  • Affiliate+ referral credits also apply to sample orders. Learn more in the Fourthwall Affiliate+ program article.

If your goal is to promote Fourthwall, apply to the Affiliate+ program. Creators who hit $1,000 or more in sales auto-qualify.

Damaged or defective samples FAQs​

What do I do if my sample arrives broken or defective?​

We're sorry for the inconvenience. Email our Support team at support@fourthwall.com with the details below so we can review the issue and coordinate a fix with our manufacturing partner.

What information do I need to include when reporting a sample issue?​

To resolve your case quickly, include all of the following in your message:

  • Order number. The sample order ID from your Samples page (for example, #116782). Without an order number, our team cannot match the sample to your account.
  • Photos of the defect. Attach clear, well-lit photos that show the issue plainly. Include at least:
    • A wide shot of the full item so the product and variant are identifiable.
    • A close-up of the defect itself, in focus.
    • The packaging or shipping label if the item arrived damaged in transit.
  • Location of the defect on the item. Note where the issue appears (front, back, sleeve, hem, seam, neckline, print area, etc.) so our team can flag it with the manufacturer.
  • Description of the issue. Describe what's wrong in your own words: misprint, color shift, fabric flaw, stitching issue, sizing problem, broken or missing component, arrived damaged, and so on.
tip

Pro Tip: Send everything in a single email thread. Splitting photos and details across multiple messages slows the review and may delay your replacement.

Will I have to pay again for a replacement?​

Typically, replacement items are issued at no additional cost if the sample arrived defective. Your original sample credit or payment won't be charged again.

How long will it take to receive a replacement?​

Once our Support team confirms the issue, they will coordinate with our manufacturing partner. You will receive tracking information for the replacement as soon as it ships.

What if my sample's colors look softer or more muted than my design file?​

Softer or more muted colors are expected behavior for direct-to-garment (DTG) printing, especially on neon or highly saturated artwork printed on dark garments. This is not a defect, so the sample isn't eligible for a refund or replacement. To get a closer match to your original file, switch the product to direct-to-film transfer (DTFx), which holds vibrancy better on dark fabrics. See the full color-match reference in Print quality control standards.

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