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Cancel or refund a member's subscription

Need to cancel a member’s subscription or issue a refund? Here’s your end-to-end guide on how cancellations, refunds, and the no-refund cancellation option work in Fourthwall.

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Note: If you're looking to cancel or refund a merch order instead, go to How to cancel and refund an order?

Cancel vs Refund: What’s the difference?​

Canceling a subscription

  • Ends the subscription, either immediately or at the end of the current billing cycle.
  • During cancellation, you can choose:
    • Full refund
    • Prorated refund
    • Custom refund amount
    • No refund, available both to creators and via member self-serve

Refunding a subscription

  • Issues a refund for a specific past transaction but does not cancel the subscription.
  • The member will continue to renew unless you cancel the subscription separately.

Canceling a member’s subscription​

To cancel a subscription:

  1. Within your Fourthwall dashboard, go to Memberships > Members.

  2. Search for the member you wish to cancel the subscription for, and click on their name to see more details.

  3. Click the three dots in the top-right corner and select Cancel subscription.

Member detail page with three-dot menu open showing Shadowban, Cancel subscription, and Issue a refund options

A cancellation modal will appear with the following options:

  • When do you want to cancel this subscription?

    • Remove access immediately
    • Remove access at the end of cycle

  • Do you want to issue a refund for this subscription?

    • Full refund
    • Prorated refund
    • Custom amount
    • No refund

Cancellation modal with timing options and refund choices including full, prorated, custom, and no refund

  1. Choose the cancellation reason, and if you want to issue a refund.
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Important notes:

  • During cancellation, you can only refund the latest subscription payment.
  • To refund earlier payments, complete the cancellation first, then issue additional refunds separately.
  1. Click Confirm cancellation (or Confirm cancellation and refund $XX) to complete the cancellation process. Once processed, this cannot be undone. The member must resubscribe to regain access.

What you’ll see after cancellation​

  • Immediate cancellation: Member badge updates to "Former member"
  • End-of-cycle cancellation: Badge updates to "Expiring member"
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Note: Members can cancel their own subscription and select No refund directly through their account. This allows creators to avoid the need for manual cancellation if a member simply wishes to end their subscription without receiving a refund.

Refunding a member’s subscription​

  1. Inside the member details, click the three dots in the top-right corner and select Issue a refund.

Member detail page with three-dot menu open and arrow pointing to Issue a refund option

The refund modal will appear.

  1. Choose the transaction to refund and the refund type

Select a transaction to refund

You can pick the most recent or any prior subscription payment. Refunds are processed one transaction at a time.

Full or partial refund?

  • Full refund
  • Prorated refund
  • Custom amount

Refund modal with transaction list, full or prorated refund options, and optional cancel subscription checkbox

  1. Click Refund $X to confirm. Please remember that this action is irreversible.