Configuring Your Contact Page

Updated May 4, 2026

Give supporters a direct way to reach you by adding a contact page to your shop

Your shop can include a dedicated contact page with a built-in form that lets supporters send you messages. This is useful when supporters have questions about orders, products, or collaborations and need a simple way to get in touch.

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Fourthwall also offers automated contact form routing, which automatically sorts incoming messages by topic and directs them to the right place. The contact page described here is the standard, manual setup. For automated routing, check your Settings > Contact form options in the dashboard.

Enable the contact page

To add a contact page to your shop:

1. Go to Settings in your Fourthwall dashboard.
2. Find the Contact page section.
3. Toggle the Enable contact page switch to on.
4. Click Save.

Once enabled, a "Contact" link appears in your shop's navigation so supporters can find it.

Customize your contact form

The contact form collects basic information from supporters so you can respond to their messages. The default form includes these fields:

• Name. The supporter's name.
• Email. The supporter's email address, used for your reply.
• Subject. A brief topic line for the message.
• Message. The body of the supporter's message.

These fields give you the context you need to respond quickly without asking supporters for follow-up details.

Set where messages are sent

Messages submitted through your contact form are delivered to the email address associated with your Fourthwall account. To update this:

1. Go to Account settings.
2. Check that your email address is correct under your account details.

All contact form submissions arrive in your inbox as regular emails. You can reply directly from your email client.

tip

Create a filter or label in your email client (like Gmail or Outlook) to keep contact form messages organized and easy to find.

Control contact page visibility

You can turn the contact page on or off at any time:

1. Go to Settings.
2. Toggle Enable contact page on or off.
3. Click Save.

When disabled, the contact page link is removed from your shop's navigation and visitors can no longer access the page.

How the contact page differs from automated contact form routing

The standard contact page sends all messages to your email inbox. You read and respond to each one manually.

Automated contact form routing goes further. It can:

• Sort messages by topic (orders, products, general inquiries)
• Route specific message types to different team members
• Provide automated responses for common questions

If you receive a high volume of supporter messages, automated routing can save time. For most creators, the standard contact page works well on its own.

What supporters see

When a supporter visits your contact page, they see a simple form with fields for their name, email, subject, and message. After submitting, they get a confirmation that their message was sent. No account or login is required, so any visitor to your shop can reach you.

Frequently asked questions

Can I add custom fields to the contact form?

The contact form uses a standard set of fields (name, email, subject, message). Custom fields are not available at this time.

Do I get notified when someone submits the contact form?

Yes. Each submission is delivered to your account email as a regular email message. You can set up email notifications or filters to make sure you don't miss them.

Can I use the contact page and automated routing at the same time?

Check your Settings > Contact form section for the available options. Automated routing builds on top of the standard contact form, so you can transition from one to the other as your needs grow.

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If you have any questions, do not hesitate to contact us at support@fourthwall.com.